Printer Repair Service
Ship us your printer — or drop it off — and get it back fixed, test-printed and tracked at every step. One form, one signature, one link that follows your repair from our door back to yours.
Service centers: Las Vegas NV & Alton IL · Questions? Call or text (702) 550-1753
✦Coverage — one question first
How this repair is billed decides what opens below. Nothing is pre-selected — tap one.
🏭 Pre-authorized under the limited manufacturer warranty
Warranty repairs are pre-authorized by the manufacturer, and the ticket is filed by the manufacturer before the unit is sent — tap your model below and this page fills the form in from the ticket — you only review, choose mail-in or drop-off, and sign. The issue is already on the ticket from the manufacturer — nothing to describe again; anything extra can be added later in the ticket thread. Enter the last 6 digits of the phone number on the ticket to find it. The form opens only once your ticket is located.
1Mail-in or drop-off?
How it ships
Ship it yourself to the closer center — Las Vegas: 2911 S Sammy Davis Jr Dr, Unit 135, Las Vegas, NV 89109 · Alton: 1520 Washington Ave, Alton, IL 62002. Put your Repair & Reship slip inside the box, and after you sign, post your tracking number in your ticket thread so we can watch for it.
Ship the bare unit only — keep your build plate, UV lid, PEI sheet and all accessories. Full diagrams: Bare-unit rules & diagrams. After signing you'll get your Repair & Reship slip to put inside the box.
Bring the unit and your slip to either counter:
Las Vegas — 2911 S Sammy Davis Jr Dr, Unit 135, Las Vegas, NV 89109
Alton — 1520 Washington Ave, Alton, IL 62002
Bring it assembled, exactly as-is — no need to remove or strip anything. Drop-off pricing: from $75 — no maximum cap, parts additional if needed. Full test print + 30-day service warranty included.
2Contact details
📞📧 Phone or email — one of the two is required; both is best (texts are fastest, email carries the documents).
Shipping it yourself? No address needed here.
3Describe the issue with the unit
Describe what you see and hear — symptoms, not conclusions. That is all that is needed to open the ticket.
4Terms and signature
The essentials, in plain words — the full terms are one tap below, and your signed PDF will carry all of it.
🔧 2 · Functionality repairs only. We are instructed to repair & replace major components and hardware. We do NOT perform cosmetic repairs — no FEP film, no screen protectors, no cleaning cured resin or dirty build plates. A unit that arrives caked in cured resin or filth (like the photo) is not cleaned as part of service.
📋 3 · Disclose everything — and the repair limit. Disclose ALL issues before shipping: undisclosed issues may result in an additional quote, or coverage limited to the issues reported and approved. If the total repair cost would exceed your unit's current value, we contact you before proceeding. Non-warranty labor is quoted for EACH service action (e.g. clogged printhead — the blob-of-death photo is user error, not a manufacturer warranty item — resin leaked into the LCD, firmware restoration) plus the cost of parts; declined or unapproved orders are returned only against a prepaid return label. Declined service: if a shipped unit's service is declined on arrival — undisclosed issues, a resin-caked unit, or a problem outside the service scope — the unit is returned as-is and the shipping is charged both ways, in and back.
🛡 Insurance is the owner’s choice.
Like a car at a repair shop, the unit is not insured by the service center — not in transit, not in custody.
Owners who want coverage can add declared-value coverage with the carrier when shipping, or carry their own policy.
Optional — never required for service.
Read the full terms (version 2026-11-06.v7)
1. BARE UNIT ONLY: Keep your original build plate, UV lid, PEI sheet and ALL
removable components and accessories. Ship ONLY the bare unit or the
defective part. Do NOT include accessories, loose parts or glass inside
the parcel. We return a BARE unit after servicing, with zero accessories.
2. WHAT WE SERVICE: We repair and replace major components and hardware
only, as instructed. We do NOT perform: FEP/nFEP/ACF film replacement,
screen protector application, cosmetic cleaning of the printer body
(cured resin, drips, carbon powder), build-plate cleaning, sanding or
resurfacing, PEI supply or fitting, or resin-vat cleaning service.
3. DISCLOSE ALL ISSUES + REPAIR LIMIT: Disclose ALL issues before shipping.
Undisclosed issues may result in an additional quote, or coverage limited
to the issues reported and approved. REPAIR LIMIT: if the total repair
cost would exceed the unit's current value, we contact you before
proceeding; if you decline, or the repair is not approved, the unit is
returned as-is and any uncovered fees are billed to you. Non-warranty
labor is quoted for EACH service action (e.g. clogged printhead, resin
leaked into the LCD, firmware restoration) plus the cost of parts.
Declined or unapproved orders ship back only against a prepaid label.
4. PACKAGING & FREIGHT DAMAGE: Ship in the original factory box. If
it is gone, buy a box on your own that matches the original factory
box, at your own expense. We are NOT responsible for freight damage
in transit in either direction. Boxes matching the original can be
purchased at Walmart, Uline, or the UPS Store.
INSURANCE: The service center does not insure units in transit
or in its custody. The owner may, at the owner's sole option and
expense, purchase declared-value (transit) insurance or other
coverage for the unit; no coverage is required to receive service.
5. PACKING RATES: Shipping is estimated on the model-table weight/dims in
the ORIGINAL retail box. Carriers bill on actual/dimensional weight.
To avoid carrier penalties, keep shipments below these limits — the
extra handling charges below are billed to you on the box used:
over 50 lbs = $25-$35 extra handling charge.
length + girth over 105 inches = $25-$35 extra handling charge.
length + girth over 130 inches = $275-$375 extra handling charge.
over 150 lbs = $305-$500 extra handling charge.
A manufacturer covers only the standard model-table rate.
6. DECLINE IF DIFFERENT: If the unit as received differs materially from
the repair as described, we may decline service and return it as-is.
If service is declined for a shipped unit, shipping is charged
BOTH WAYS — the trip in and the trip back.
If that two-way shipping is not paid after notice, the unit is
treated as abandoned and may be liquidated to cover the shipping
cost, as agreed in this signed authorization.
7. APPROVALS: Parts under $20 may be installed without prior approval;
labor over 1 hour requires your approval first. After diagnosis, the
locked quote is compared with the expected figure for your unit: if
it exceeds that figure by more than your cost-approval buffer (the
amount you set when signing — $100 if you did not set one; $0
means ask about any amount above the expected figure), we stop and
ask you before repairing. No response to an approval request = not
approved.
8. WARRANTY: 30-day service warranty, same issue only, from delivery.
Excludes user error, firmware modifications, hardware alterations,
and misuse.
9. PICKUP / STORAGE (local drop-off): Pickup within 7 days of notice,
then $3/day storage.
10. YOUR SLIP: Place the Repair & Reship slip (printed from your portal,
or hand-written: REPAIR & RESHIP + your Ticket # + your phone number)
INSIDE the box with the machine. It is how we identify your unit the
moment the box opens.
When the unit ships, a note goes INSIDE the box, on top of the machine. Print the slip issued right after signing — or hand-write these three lines, big:
The real ticket number is issued at signing; the phone number is the one on the ticket. That note is how receiving matches the box to the ticket instantly — without it, the unit waits to be identified.
To avoid carrier penalties, shipments stay below these limits — the charges below are billed on the box actually used:
· Over 50 lbs — $25–$35 extra handling charge
· Length + girth over 105 in — $25–$35 extra handling charge
· Length + girth over 130 in — $275–$375 extra handling charge
· Over 150 lbs — $305–$500 extra handling chargeStay below these limits — over them, your own carrier bills the oversize charges to you directly:
· Over 50 lbs
· Length + girth over 105 in
· Length + girth over 130 in
· Over 150 lbs
Covered by the manufacturer — pre-authorized under the limited manufacturer warranty. Nothing is selected or paid on this page: the machine details and the coverage were filed by the manufacturer with the ticket. The consent above covers the bare-unit facts and the freight-damage risk; the signature below completes the form.
This repair and its billing are covered by the manufacturer — payment and card hold are skipped. Extra service charges arising from improper packing, partial or inaccurate disclosure, or non-warranty services will be billed to the manufacturer and forwarded to the customer by the manufacturer instead. Non-warranty services are quoted separately: labor is charged for EACH non-warranty service action (e.g., blob of death, leaked resin, poor adhesion) plus the cost of parts.
Sending your refundable deposit — tap a method, just like our in-store POS:
Declined or not approved: if service is declined, the manufacturer does not approve it, or the issue is outside the warranty scope, the two-way shipping is charged to me.
If that shipping is not paid, the unit is treated as abandoned and may be liquidated to cover the shipping cost — and I consent to that.
After diagnosis we lock a quote. If it is more than the expected figure PLUS this buffer, we stop and ask you before repairing. $0 = ask me about any amount above the expected figure.
$above the expected figure